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Need assistance? We are here to help. To inquire about products and services found on Microsoft Store, please contact us.

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Schedule appointment at a Microsoft Store retail location

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E-mail Us
Submit your e-mail address and question, and we'll respond by e-mail.

 

 

 

 

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Call Us
1-877-MY-MS-STORE (1-877-696-7786)
Press 1 - Buy a Microsoft product
Press 2 - Check order status
Press 3 - Help with a recent order (downloads, billing, shipping, returns)
Press 4 - Technical Assistance
Submenu 1 for Download support
Submenu 2 for Product technical support
Press 5 - Hardware repairs
Press 7 - All Windows 7 questions

 

 

 

 

 

 

Note: Please sign in to your Account to have your information available when you call.

Phone support hours:

Time Zone Mon-Fri Sat-Sun
       
Eastern 8am-1am Noon-8pm
Central 7am-12am 11am-7pm
Mountain 6am-11pm 10am-6pm
Pacific 5am-10pm 9am-5pm
Hawaii 2am-7pm 6am-2pm