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Payment Options

You can purchase items from Microsoft Store using any of the following card types:

• Visa

• MasterCard

• American Express

• Discover

Note: To purchase from the Microsoft Store in the United States, your credit card must have a U.S. billing address.

Note: Microsoft Store does not accept checks, money orders, or other forms of payment.

Pricing

Pricing at Microsoft Store is based on sales of software licenses and hardware to individual consumers. If you are purchasing for a commercial, educational, or government organization, please see the Microsoft Volume Licensing site. If you are purchasing for a non-profit organization or want to know more about Microsoft's donation programs, please see the Community Engagement & Investment site.

Note: Except for the Pre-Order Price Guarantee, Microsoft Store does not have a price match guarantee and will not match the advertised prices of other retailers for the same items.

Pre-Order Price Guarantee

The advertised price for pre-order items may increase or decrease prior to their release date, but you will only be charged the lowest price offered between the time you place your pre-order, and the time we either make the pre-order item available to you for download, or ship the pre-order item to you. (Your credit card will not be charged until we either make the item available to you for download, or until we ship the item to you.)

You can order with confidence that you will not be overcharged.

Exclusions: Pre-Order Price Guarantee only applies to pre-order items and prices offered on the Microsoft Store, and does not apply to items and prices advertised by other sellers, prices inclusive of taxes, shipping charges, or typographical errors.

Shipping and Tax

Shipping prices and tax depend on where the item is to be delivered. There is no shipping charge for software downloads, of course, but there may be tax, depending on state and federal tax laws. The final price of a purchase, including shipping and tax, is calculated for the order before you actually make your purchase.

Note: Microsoft Store handles tax-exempt sales with the following process: 1) you purchase normally and are billed for tax, 2) you submit your proof of tax-exempt status, and 3) we will refund your credit card for the tax on your order. Please contact us to learn more.

Gift Cards

Retail Gift Card Agreement

1. What this Contract Covers
   This is a contract between you and Microsoft Corporation, a Washington corporation (“Microsoft”), which sets forth the terms and conditions applicable to the Microsoft Retail Gift Card (“Card”). Sometimes Microsoft is referred to as "we," "us" or "our". Please note that we do not provide warranties for the Card. This contract also limits our liability. These terms are in sections 9 and 10, and we ask you to read them carefully. Your use of the Card will constitute your acceptance of this contract.

2. The Card
   The Card is issued by Microsoft in the State of Washington. Cards may be used for making purchases at participating Microsoft locations. The Card is a pre-payment for goods and services with a dollar value that is selected at the time of purchase. The Card is not a credit, charge or debit card. Unless otherwise required by law, any balance on your Card is non-refundable and it may not be redeemed for cash.

3. Activation and Use
   The Card may be used immediately upon activation of the Card at the time of purchase. The full amount of each purchase, including taxes, will be deducted from the value held on the Card, up to the balance available on the Card. If the purchase amounts exceed the balance of your Card an additional payment will be required. Credits for returns accepted by Microsoft will be allocated back to the Card or a replacement. If, for any reason whatsoever, a transaction is processed despite insufficient available value on the Card, you agree to reimburse us, upon request, for the amount of the insufficient funds. Microsoft will have the right to suspend or terminate your use of the Card and request alternative forms of payment if the check or other payment used to purchase the Card is subsequently returned for non-payment.

4. Use by any Cardholder
   The Card may be used by anyone who possesses the Card (the “Cardholder”), regardless of the manner by which the Cardholder acquired possession and regardless of whether the use or possession of the Card by the Cardholder is authorized by you. Protect the Card and treat it like cash. If the Card is lost, stolen, damaged or destroyed, it will not be replaced and the value remaining will be lost. If the Card is used without your permission, you will not be reimbursed for your loss.

5. Fees and Expiration
   This Card does not expire. Microsoft does not charge any fee for the Card.

6. Balance Inquiry
   You can check the balance of your Card by calling 800-698-5071. You will not receive a statement itemizing your Card transactions.

7. Errors and Corrections
   We reserve the right to correct the balance of on your Card if we believe that a clerical, billing or accounting error occurred. If you have questions regarding any correction, or if you think an error has occurred, please immediately call our customer service department at 800-698-5072. You release us from all liability and claims of loss resulting from any error that you do not report to us within 120 days after the date the error occurred.

8. How You May Not Use the Card
   In using or transferring the Card, you may not engage in, facilitate or further unlawful use or conduct. Resale of the Card is prohibited. Microsoft will have the right to suspend or terminate your use of the Card if Microsoft has reason to believe that the Card has been or will be used for a fraudulent or an illegal purpose or if you are in breach of this contract.

9. WE MAKE NO WARRANTY
   We provide the Card to you "as-is," "with all faults" and "as available." We give no express warranties, guarantees or conditions. We exclude any implied warranties including those of merchantability, fitness for a particular purpose, course of dealing, workmanlike effort and non-infringement.

10. LIABILITY LIMITATION
    You can recover from Microsoft only direct damages up to an amount equal to the balance on your Card. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental or punitive damages. Without limitation, this liability limitation applies to anything related to:

    • delays or failures you may have in initiating, conducting or completing transactions in connection with the Card in an accurate or timely manner,

    • claims for wrongful dishonor,

    • claims arising from suspending the balance on your Card or terminating your use of the Card, and

    • any other claims for breach of contract, breach of warranty, guarantee or condition, strict liability, negligence or other tort.

    It also applies even if:

    • this remedy does not fully compensate you for any losses, or fails of its essential purpose; or

    • Microsoft knew or should have known about the possibility of the damages.

11. Consent Regarding Electronic Information; Amendments
    This contract is in electronic form and appears on our website at http://www.microsoftstore.com/giftcards, or a successor website. Please check this website regularly. We may amend this contract at any time by posting changes to our website designated for this purpose. Notices will be deemed given to you and received 30 days after the date of posting to this website.

12. Interpreting the Contract
    All parts of this contract apply to the maximum extent permitted by law. A court may hold that we cannot enforce a part of this contract as written. If this happens, then you and we will replace that part with terms that most closely match the intent of the part that we cannot enforce. The rest of this contract will not change. This is the entire contract between you and us regarding the use of the Card. It supersedes any prior contract or statements regarding the Card. The section titles in the contract do not limit the other terms of this contract.

13. Claim Must Be Filed Within One Year
    Any claim related to this contract or the Card may not be brought unless brought within one year. The one-year period begins on the date when the claim first could be filed. If it is not filed in time, then that claim is permanently barred. This applies to you and your successors and assigns. It also applies to us and our successors and assigns.

14. Choice of Law and Location for Resolving Disputes
    This contract is between you and Microsoft Corporation, a Washington corporation, located at One Microsoft Way, Redmond, WA 98052, United States, and Washington state law governs the interpretation of this contract and applies to claims for breach of it, regardless of conflict of laws principles. You and we irrevocably consent to the exclusive jurisdiction and venue of the state or federal courts in King County, Washington, U.S.A., for all disputes arising out of or relating to this contract.