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System Requirements

To use the Download Manager you need to be running one of the following operating systems:

• Windows 7

• Windows Vista

• Windows XP

• Windows 2003

You also need to be using one of the following browsers:

• Internet Explorer 6

• Internet Explorer 7

• Internet Explorer 8

If your computer is running with different software than this, you can use your browser download capability to download software.

Downloading Files

To pause and resume a download:

At any time during the download, you can click the Pause button to pause the download. You can resume the download by clicking the Resume button.

To cancel a download:

To cancel a download, close the Download Manager using the button at the top right corner of the Download Manager window.

When you cancel a download, you need to go back to your Account in Microsoft Store to proceed with the download. The portion of your software that you have already downloaded remains on your computer–you do not have to re-download it.

To install your software after downloading:

When your software download has completed, you can click Install to immediately begin the software installation, or you can click Show Folder to open the folder where your software was downloaded. In the download folder you can launch the setup or upgrade program.

Tip: Copy the product key to your clipboard before installing. Then you will have it ready when prompted. If you are upgrading to Windows Vista, you should copy or print the product key before beginning to install.

Download Manager Settings

You can specify the folder for your software downloads and whether or not Microsoft can collect anonymous information about your use of the Download Manager.

The default download folder is displayed in the Settings page. All your software downloads go to this folder so you can easily find them. To change the default location, click the Browse button and specify a new folder for downloads.

Collected Information

If you select the Allow Microsoft to collect information about how I use the Microsoft Store Download Manager checkbox, information will be sent to Microsoft. This information does not identify you, is not shared with third parties, and is only collected so that the Microsoft Store team can improve the Download Manager software.

The information collected includes:

• Your version of Windows

• Your Internet connection type (for example, dial-up or broadband)

• The total length of time the Download Manager is open

• The total time of the download session, including pauses

• The actual time spent downloading files, not including pauses

• The total number of downloads completed during the download session

• The total number of downloads cancelled during the session

• The total number of download errors during the session

• The total number of products installs during each session

• The number of clicks for "Settings"

• The number of clicks for "Online Help"

• The ID of the product being downloaded

• The number of bytes downloaded

• The number of times a download is paused

• The number of times a download is resumed.

• The number and types of any download errors

• Whether or not the download was cancelled

Download Manager Error Messages

You may see one of the following messages if there is a problem with your download.

Error Message	Details
There is not enough storage space to continue downloading. Please free up some disk space on the C: drive and click the "Retry" button.	You need to delete or compress some files on your machine to make space for your software download. The Disk Cleanup utility can help you free space on your machine. To use the Disk Cleanup utility: Right-click your hard drive in My Computer and click Properties. Click Disk Cleanup Follow the steps in the Disk Cleanup dialog box.
Unable to download. This product is already being downloaded in a separate instance of the Download Manager.	A download of the product is already in progress. You can press Alt + Tab to go to the instance of the Download Manager that is downloading your purchase.
The storage device used to store downloads is unavailable. Please make sure the device is functioning or select a new download location from the "Settings" dialog above.	Your default download folder is unavailable. To change your default download folder: Click Settings in Download Manager. Click Browse in the Settings page. Select the new default download folder in the File Open dialog box. Once you have specified a new default download folder, click Resume in the Download Manager.
Unable to download. Please wait a few moments and click the "Retry" button to try again.	The problem is on the Microsoft Store server, not on your machine. After an interval, please try again. If the problem persists, please use the Browser Download option. If the problem continues, please Contact Us for additional help.
Unable to connect to the internet. Please verify you have internet connectivity and click the "Retry" button to try again.	Your internet connection has been lost. Once it is restored, click Retry to continue your download.
Unable to download. Please login to your Microsoft Store account and retry your download.	The Download Manager needs download information from your Account. For security, you need to sign in again.
File contents could not be verified. Please click the "Retry" button to retry the download or the "Cancel" button to cancel the download.	One of the files in your software download has been downloaded, but it hasn´t passed the tests to verify it. The contents may have been affected in transit. Please click Retry to download that particular file again and to proceed with your software download.
Download temporarily unavailable.	Microsoft Store is temporarily unable to create secure URL for your download. Please wait a few minutes and try again. If the problem continues, please Contact Us for additional help.

For additional information, you can click View error logs in the Download Manager Settings to see detailed error messages.