Account
Windows Live ID
To use the Account section you need to sign in with a free Windows Live ID.
The information you keep in your Account can be used for making future orders. For more details about how Microsoft protects your privacy, please see the Microsoft Online Privacy Statement.
Multiple Windows Live ID Accounts
You can have multiple Microsoft Store accounts if you sign in with different Windows Live ID credentials, but information is not shared across accounts. For example if you sign with one e-mail address, that information is not available to you if sign out and sign in with a different e-mail address.
Your Profile Information
Click Profile in the Account page to manage addresses, payment information, and profile settings. You do not have to store addresses or payment information in your Account to make a purchase, but storing it can save you from having to enter it again.
Managing addresses
You can store as many addresses as you want in your Account. Then, when you make a purchase, in the checkout page, select the address you want to use.
To add an address:
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Fill out the form in the Addresses section of the page. The required fields are indicated with an asterisk (*).
| Field Name |
Field Description |
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| First Name* |
The given name for the shipping recipient. If the name is longer than 20 characters, just enter the first 20. |
| Last Name* |
The family name for the shipping recipient. If the name is longer than 20 characters, just enter the first 20. |
| Address* |
The address. If the address is longer than 60 characters, enter the rest of the address in the box for Address Line 2. |
| Address Line 2 |
Optional. Maximum 40 characters. |
| City* |
City for the address. |
| State* |
Select the state from the drop-down list. You can type the first letter of the state to go to that location in the list. |
| Zip/Postal Code* |
Enter a five- or nine-digit zip code, for example, 98052 or 98052-8300. |
| Phone* |
Phone number, including area code. For example, 555-555-5555. You can include dashes or parentheses if you want, or just enter the numbers. The phone number is required in case there are any issues with your order. |
| Add a Note |
Optional. You can include 64 characters of text to identify the address, for example "Home address", or "Bob's Cousin". |
Click Save
To edit an address:
In the list of addresses, locate the address you want to edit
Click Edit this address
In the form, edit the values you want to change
Click Save
To delete an address:
Once you delete an address, it is not available to chose when you make a new order.
In the list of addresses, locate the address you want to delete.
Click Remove.
In the confirmation prompt–Are you sure you want to remove this address?–click OK
Managing payment information
You can store multiple methods of payment in Account–credit card numbers, expiration dates, and billing addresses. Then, when you are making a purchase, just select the payment method you want to use for a particular order. For security, only the last four digits of the credit card are displayed.
To add payment information:
Select the credit card type from the Credit card type drop-down list. Accepted credit cards are Visa, MasterCard, American Express, and Discover.
Enter your credit card number in the Card number box.
Select the expiration month (MM) and year (YYYY) in the respective drop-down lists.
Choose the billing address from the drop-down list. The list displays all the shipping addresses you have entered. You can also select New Address from the list to enter a new address that is not in your list of addresses.
For additional security, your Card Verification Value (CVV) number is not stored with your credit card. You provide it only when you make a purchase.
If you add a new billing address when you add payment information, that address is stored with the rest of your addresses.
To edit payment information:
In the list of payment types, locate the one you want to edit.
Click Edit Payment.
Type in new values for the information you want to edit.
To delete payment information:
In the list of payment types, locate the one you want to delete.
Click Remove.
In the confirmation prompt–Are you sure you want to remove this payment method?–click OK.
Once you delete payment information, it is no longer displayed in your Profile page and it is not available to choose when you make a new order. However, it is still listed in your order history for all the orders charged to that card.
Managing profile information
You can choose whether to use the Download Manager or the built-in browser download, whether to receive promotional e-mail, and at what e-mail address you want to be contacted.
Download Manager or Browser Download
You can choose whether to use the Download Manager or standard browser file download. For more information, see Software Downloads. The Download Manager is a software application installed on your computer that makes it easy for you to download software from Microsoft Store.
The Download Manager can:
Download software faster than a browser
Resume your download if your Internet connection fails, instead of having to start your download over again
Pause and resume downloads
Launch the setup program after your software downloads
The first time you purchase and choose to download software with the Download Manager, you will be able to install the Download Manager on your computer.
Note: Download Manager is not supported on Macs or with a browser that is not compatible with Internet Explorer 6 or higher, but you can use browser download instead.
Note: Your browser can download files without the Download Manager. If you choose to use the built-in browser download feature, you do not need to install the Download Manager. If there are multiple files in the download, there is a list of files you can download one at a time.
Newsletter + Special Promotions
Microsoft Store periodically sends promotional e-mails.
To receive periodic e-mail with special promotions and information from Microsoft Store, select Yes, I would like to receive messages.
If you do not want to receive promotional e-mail from Microsoft Store, select No, I would not like to receive messages.
You can also unsubscribe from promotional e-mails by clicking the Unsubscribe link in any of the e-mails sent to you by Microsoft Store.
Contact E-mail
E-mail order confirmations and promotional material (if you chose to receive them) are sent to your Windows Live ID e-mail. You can specify a different e-mail address on the Account Profile page. In the checkout process you can enter a different e-mail address for confirmation e-mails for that order.
Your Purchase History
Click Account and you can see, listed by order date, all the orders you have made at Microsoft Store with your current Windows Live ID login, and details about the items in each order.
In your purchase history page, you can:
Order Status
The status of your order is displayed under the order date, or, if there are multiple shipping states for the items in an order, along with the item details.
The status can be one of the following values:
- •Cancelled.
Your order was cancelled before it was shipped.
- •Processing.
You have made a purchase, but the items have not yet shipped. You have made a purchase, but the items have not yet shipped. You have made a purchase, but the items have not yet shipped. You have made a purchase, but the items have not yet shipped.
- •Delayed.
Your order was not shipped due to a delay, i.e. a backorder.
- •Shipped.
Your order has been shipped.
- •Complete.
Your credit card was charged after the products were shipped.
- •Returned.
Your order was returned.
- •Pending.
You have made a purchase, but your credit card has not been authorized yet.
View Receipts
Along with each order, there is a link for you to open the receipt for the order in a separate page. You can print individual receipts this way for record-keeping or for reimbursement purposes.
Order Tracking
You can track the shipping status of items other than software downloads by clicking the Track Package link in every order. When you click Track Package, you are directed to the shipment provider´s web page with your shipment tracking number entered.
Download Software
You can download your software as soon as you purchase it in the checkout process, but you can also download it later from your purchase history. Just locate the item, and click the Download link immediately below it.
Product Keys
The product keys required to install your downloaded software are all listed in the Product Keys page of Account. You can also find them on your Purchase History page.
Your Product Keys
Click Product Keys in your Account page to see the product keys for your downloadable software. In addition to viewing your product keys, you have the option to review your order details and download software from this page.
Product keys are strings of letters and numbers that you need to provide to your software before you can install it, or before you can use it. With physical/non-downloadable software, the product keys are typically printed on stickers attached to the packaging. Without product keys, you will not be able to install either downloadable or physical/non-downloadable software. When you purchase downloadable software from Microsoft Store, your product keys are saved in your Account page.
